Domestic Violence Advice

This is very useful information if you are in an abusive relationship. Please take time out to read and understand it. It could come in very handy some day if you or someone you know needs it!

In an emergency?  Call 999.

The Silent Solution system

The Silent Solution system enables a 999 mobile caller who is too scared to make a noise, or speak, to press 55 when prompted – to inform police they are in a genuine emergency. It can, in extreme situations, potentially save a life.

It is not true that police will automatically attend if you make a silent 999 call. To ensure the call receives a response, callers need to listen and respond to questions and instructions, including by coughing or tapping the handset if possible, or if using a mobile phone, once prompted by the automated Silent Solution system, pressing 55.

The system filters out thousands of accidental or hoax silent 999 calls made daily. Around 50 emergency calls from mobiles a day are transferred by a BT operator to police forces in the UK as a result of someone having pressed 55 when prompted, enabling the police to carry out urgent enquiries to respond.

You can also call the 24 hour National Domestic Violence Helpline on 0808 2000 247 which is free and has a language line facility.